1. Reserving Your Date & Payments
To secure your event date and selected items, a 50% non‑refundable retainer is required. This retainer removes your items from our active inventory and reserves them exclusively for your event.
Final payment is due no later than the Monday of your event week by 5:00 PM.
If the remaining balance is not received by this time, the reservation will be automatically canceled and all payments made will be forfeited.
If you wish to reinstate a canceled order, we’re happy to assist if inventory is still available. A $25 reinstatement fee applies.
2. Rental Period & Item Care
Once items are delivered or picked up, they are in your care until they are returned. Please keep all rentals safe, clean, and protected from weather, pets, food, and improper use.
Our team documents item condition at delivery/pickup. Any new damage discovered afterward is considered to have occurred during the rental period.
Item Acceptance & Defect Reporting: All items are inspected and documented by our team prior to delivery. Upon delivery or pickup, the Customer assumes responsibility to inspect all items immediately. Any discrepancies, damages, missing items, or cleanliness concerns must be reported to Dolce Rentals via text or email with photographic proof within two (2) hours of delivery and prior to use. Use of the items constitutes full acceptance of their condition. No refunds, credits, or price adjustments will be issued for issues reported after the event or during pickup
3. Security Deposit / Damage Hold
A temporary security hold may be placed on your card to cover potential damages, missing items, or excessive cleaning. This is not a charge — it is simply a hold that is released once all items are returned in their original condition.
By completing your reservation, you authorize Dolce Rentals to place and release these holds as needed.
4. Setup, Assembly & Site Readiness
Standard rentals include drop‑off only. If you prefer our team to handle setup, a Setup Fee can be added to your reservation.
Customers are solely responsible for verifying venue dimensions and ensuring that all rented items will fit securely within the designated event space. Dolce Rentals is not responsible for items that cannot be used due to space limitations.
For all deliveries, please ensure the space is clear, accessible, and ready for our team’s arrival. If access is delayed due to locked doors, venue readiness, or other vendors, a $50 per 30 minutes wait fee may apply.
To keep everyone safe, please avoid standing or climbing on furniture or using items in ways they weren’t designed for.
5. Linen & Fabric Care
Linens must be returned dry and free of debris. Damp linens can develop permanent mold within hours, and replacements will be billed at full cost.
Permanent stains, burns, tears, and wax damage are not considered normal wear and tear.
6. Safety & Liability
Customers accept responsibility for the safe use of all rented items. Dolce Rentals is not liable for injuries or damages resulting from misuse, weather, or improper setup performed by the customer.
7. Delivery & Pickup
Our delivery routes are carefully planned to serve multiple events each day. Standard delivery includes a 4–6 hour window determined by our logistics system.
If your venue requires a precise arrival time, a Dedicated Time Slot Fee (starting at $250) may be added if routing allows.
To protect all clients’ timelines, our crews operate with a 15‑minute maximum wait time. If access is delayed, your delivery may be moved to the end of the route, and a $150 re‑routing fee will apply.
Day‑after‑event pickup is available at no additional fee. You must be available for pickup. All next‑day pickups are completed only after our delivery obligations for the day are finished. Pickup routes are created once deliveries are completed, and no specific pickup time can be guaranteed.
After‑hours pickups are available for an additional fee of $100 per hour after 11:00 PM (not prorated).
8. Customer Pickup (Will‑Call)
If the vehicle provided is not suitable for safe transport, our team may decline the pickup to protect our inventory.
Pickup and return hours are listed on your reservation. Late returns incur a daily late fee of 50% of the rental rate.
9. Outdoor Events
Please ensure all items remain protected from rain, wind, heat, and uneven ground. Customers are responsible for selecting a safe, level setup area.
10. Cleaning, Damage & Missing Items
Light cleaning is included. Excessive cleaning may incur a $50 fee.
Missing or damaged items will be billed at full replacement cost. Customers have 24 hours after notification to locate missing items before charges are applied.
11. Cancellations & Refunds
All payments, including retainers, are non-refundable. No refunds or credits will be issued for items that are delivered but left unused by the customer or venue.
If you cancel before the final payment deadline, any remaining balance (after fees) will be issued as store credit, valid for 6 months.
Cancellations due to non‑payment do not qualify for store credit.
12. Force Majeure
Events outside of our control — such as severe weather, emergencies, or government restrictions — do not override the non‑refundable retainer policy. Store credit may be offered at management’s discretion.
13. Respect & Conduct
We care deeply about our team’s safety and well‑being. Dolce Rentals reserves the right to pause or discontinue services if our staff experiences disrespectful or unsafe behavior.
Post‑event communication must remain respectful for continued service.
14. Documentation & Media
Our team may capture photos of your setup for quality assurance and promotional use. We never share identifiable personal images or private client information.
15. Governing Law
All agreements are governed by Florida law. Any legal matters must be filed in Osceola County, Florida.
16. Chargebacks
All payment disputes must be handled directly with Dolce Rentals. Unauthorized chargebacks are considered a breach of contract and may be pursued through collections or legal action.
17. Acceptance of Terms
By submitting your retainer, you acknowledge that you have read and agree to these Terms & Conditions.
To secure your event date and selected items, a 50% non‑refundable retainer is required. This retainer removes your items from our active inventory and reserves them exclusively for your event.
Final payment is due no later than the Monday of your event week by 5:00 PM.
If the remaining balance is not received by this time, the reservation will be automatically canceled and all payments made will be forfeited.
If you wish to reinstate a canceled order, we’re happy to assist if inventory is still available. A $25 reinstatement fee applies.
2. Rental Period & Item Care
Once items are delivered or picked up, they are in your care until they are returned. Please keep all rentals safe, clean, and protected from weather, pets, food, and improper use.
Our team documents item condition at delivery/pickup. Any new damage discovered afterward is considered to have occurred during the rental period.
Item Acceptance & Defect Reporting: All items are inspected and documented by our team prior to delivery. Upon delivery or pickup, the Customer assumes responsibility to inspect all items immediately. Any discrepancies, damages, missing items, or cleanliness concerns must be reported to Dolce Rentals via text or email with photographic proof within two (2) hours of delivery and prior to use. Use of the items constitutes full acceptance of their condition. No refunds, credits, or price adjustments will be issued for issues reported after the event or during pickup
3. Security Deposit / Damage Hold
A temporary security hold may be placed on your card to cover potential damages, missing items, or excessive cleaning. This is not a charge — it is simply a hold that is released once all items are returned in their original condition.
By completing your reservation, you authorize Dolce Rentals to place and release these holds as needed.
4. Setup, Assembly & Site Readiness
Standard rentals include drop‑off only. If you prefer our team to handle setup, a Setup Fee can be added to your reservation.
Customers are solely responsible for verifying venue dimensions and ensuring that all rented items will fit securely within the designated event space. Dolce Rentals is not responsible for items that cannot be used due to space limitations.
For all deliveries, please ensure the space is clear, accessible, and ready for our team’s arrival. If access is delayed due to locked doors, venue readiness, or other vendors, a $50 per 30 minutes wait fee may apply.
To keep everyone safe, please avoid standing or climbing on furniture or using items in ways they weren’t designed for.
5. Linen & Fabric Care
Linens must be returned dry and free of debris. Damp linens can develop permanent mold within hours, and replacements will be billed at full cost.
Permanent stains, burns, tears, and wax damage are not considered normal wear and tear.
6. Safety & Liability
Customers accept responsibility for the safe use of all rented items. Dolce Rentals is not liable for injuries or damages resulting from misuse, weather, or improper setup performed by the customer.
7. Delivery & Pickup
Our delivery routes are carefully planned to serve multiple events each day. Standard delivery includes a 4–6 hour window determined by our logistics system.
If your venue requires a precise arrival time, a Dedicated Time Slot Fee (starting at $250) may be added if routing allows.
To protect all clients’ timelines, our crews operate with a 15‑minute maximum wait time. If access is delayed, your delivery may be moved to the end of the route, and a $150 re‑routing fee will apply.
Day‑after‑event pickup is available at no additional fee. You must be available for pickup. All next‑day pickups are completed only after our delivery obligations for the day are finished. Pickup routes are created once deliveries are completed, and no specific pickup time can be guaranteed.
After‑hours pickups are available for an additional fee of $100 per hour after 11:00 PM (not prorated).
8. Customer Pickup (Will‑Call)
If the vehicle provided is not suitable for safe transport, our team may decline the pickup to protect our inventory.
Pickup and return hours are listed on your reservation. Late returns incur a daily late fee of 50% of the rental rate.
9. Outdoor Events
Please ensure all items remain protected from rain, wind, heat, and uneven ground. Customers are responsible for selecting a safe, level setup area.
10. Cleaning, Damage & Missing Items
Light cleaning is included. Excessive cleaning may incur a $50 fee.
Missing or damaged items will be billed at full replacement cost. Customers have 24 hours after notification to locate missing items before charges are applied.
11. Cancellations & Refunds
All payments, including retainers, are non-refundable. No refunds or credits will be issued for items that are delivered but left unused by the customer or venue.
If you cancel before the final payment deadline, any remaining balance (after fees) will be issued as store credit, valid for 6 months.
Cancellations due to non‑payment do not qualify for store credit.
12. Force Majeure
Events outside of our control — such as severe weather, emergencies, or government restrictions — do not override the non‑refundable retainer policy. Store credit may be offered at management’s discretion.
13. Respect & Conduct
We care deeply about our team’s safety and well‑being. Dolce Rentals reserves the right to pause or discontinue services if our staff experiences disrespectful or unsafe behavior.
Post‑event communication must remain respectful for continued service.
14. Documentation & Media
Our team may capture photos of your setup for quality assurance and promotional use. We never share identifiable personal images or private client information.
15. Governing Law
All agreements are governed by Florida law. Any legal matters must be filed in Osceola County, Florida.
16. Chargebacks
All payment disputes must be handled directly with Dolce Rentals. Unauthorized chargebacks are considered a breach of contract and may be pursued through collections or legal action.
17. Acceptance of Terms
By submitting your retainer, you acknowledge that you have read and agree to these Terms & Conditions.